Most missed guest calls happen outside business hours, and most hosts never find out until the guest is already leaving a bad review. Supahost fixes that with an AI phone agent that answers instantly, day or night, and only calls you when it's something real.
Inside Supahost
Knows your booking
The AI is connected to your PMS, so it answers from the guest's actual reservation rather than from a generic script. When a guest asks how to get in, it looks the booking up during the call and reads out the real smart-lock code. On a single call it can:
- Confirm a booking and the check-in time
- Share check-in instructions and door codes
- Handle a late arrival
- Recommend somewhere to eat nearby
- Log a request for your team
It handles calls in more than 30 languages and switches automatically mid-call if the guest changes language. Most requests are resolved end to end, without a human picking up.
When it calls you
Some topics should not be handled by the AI alone. You choose them up front: Core Utility Outage, Safety & Security, House Rules & Disputes, Maintenance & Damage, Entry & Lockout Issues, and Human Contact Request. When one of them comes up during a call, the AI escalates and hands over the context it has already gathered.
Routing is set per topic. You assign the members who should be reached, choose whether they get a phone call, an app notification, or both, and set the hours they are reachable. A 2am power cut reaches whoever is on call, rather than a cleaner who works afternoons.
Every call saved in your inbox
When the call ends it lands in the same conversation as the guest's messages, as a Guest Call card with the duration, a summary, and a link to the full transcript. Whoever picks the conversation up next already has the context, and the guest does not have to explain the situation twice. Calls, WhatsApp, and email all live in one inbox.
Live in under two weeks
An AI phone agent is a reception desk that answers on the first ring at any hour, speaks the guest's language, knows the booking, and escalates when it should. Most properties are live in under two weeks. Supahost connects the AI to your PMS, sets your reception details and tone, and tests it against real call scenarios before it answers on your number. Assigning the number itself is one tap. Read more about AI phone agents.
Try it yourself
The best way to judge any of this is to call it. This is the same AI your guests reach, and it is worth two minutes. Ask it the kind of thing a guest would ask: what time is check-in, how do I get in, is there somewhere to eat nearby.
Scan to talk to the AI
Point your phone camera at the code, or tap the button to call.
Call the AI agentOr call directly: +34 910 782 132
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